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 Corporate accounts can save up to 25%!
You are here: Customer Care
| | Customer Care
Welcome to 1-800-MOBILES ! Browse the largest selection of wireless and mobile gear available at up to 80% off retail prices. Review and select the cellular service plan that fits you best . A pre-activated phone can be shipped to you overnight in over 30,000 ZIP codes !
For any customer service related questions please e-mail us at cs @1800mobiles.com
| Why travel around town, deal with unskilled clerks and wait forever to pay inflated prices ? Why stress ? Above all, we want to make your life easier by allowing you to find your product through a user-friendly online catalog and order from the comfort of your own screen !
Online Store: www.1800mobiles.com
TRACK YOUR ORDER: To verify status of your order CLICK HERE !
U.S. SHIPPING RATES:
| SHIPPING RATES AND TIME TO DESTINATION |
| SHIPPING METHOD |
TOTAL LEAD TIME |
PRICE |
| USPS PRIORITY |
5-7 BUSINESS DAYS |
$4.95
FREE on all orders $40 and above. |
| UPS GROUND |
5 BUSINESS DAYS |
$6.95
|
| UPS 3-DAYS SELECT |
3 BUSINESS DAYS |
$14.95 |
| UPS 2-DAYS AIR |
2 BUSINESS DAYS |
$19.95 |
| UPS NEXT DAY AIR |
NEXT BUSINESS DAY |
$24.95 |
USPS Priority not available on all areas. All orders placed during the weekend are for Monday release. All orders placed after 3.30 PM Eastern Time are considered for shipping the next business day. 1800mobiles.com does not ship during Federal Holidays.
HAWAII, CANADA AND PUERTO RICO SHIPMENTS: 1800Mobiles.com now ships also to Canada and Puerto Rico. Products currently sold to Canadian and P.R. customers: Cellular Accessories. We ship in 3-5 business days. (Canadian duties and VAT not included). Shipping Fee: $34.95.
RETURN POLICY ON CELLULAR ACCESSORIES: 30 days allowance from purchase date for all returns. E-Mail us promptly to obtain a Return Authorization Number. A re-stocking fee of 10% applies on all returns except when item is defective or has been erroneously shipped. Purchase amount is credited upon our receipt of both product and packaging in original condition. If an item is defective or erroneously shipped by us, upon receipt of the same we will refund you for return shipping up to $5.00.
RETURN POLICY ON WORLD / UNLOCKED PHONES: World Unlocked and Replacement Phones Returns Information
CUSTOMER SERVICE PHONE NUMBERS FOR CELLULAR PHONES WITH ACTIVATION:
For Order Status for Cell Phones with 9 Digits Order Confirmation #, Please Call: 888-378-6507
For Order Status for Cell Phones with 7 Digits Order Confirmation #, Please Call: 866-825-7294
Click on the link below to communicate with the proper department at 1-800-MOBILES:
Product Returns
New Suppliers
Customer Service
Employee - Corporate Discount Program
All Business Development
Human Resources
Promotion Cut Off Dates: We recommend you to place orders for activation well before the end of carrier promotions, to secure proper airtime plans, rebates etc. In order to benefit from promotions, you must enter the order by 3:00 PM of the final date indicated by the carrier. 1-800-MOBILES is not responsible for activation delays caused by the credit approval process.
Discount Coupon Codes: coupon codes do not apply to new cell phone activations, world phones or replacement phones.
Website Errors: 1-800-MOBILES Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price and /or incorrect information, including product availability. Under no circumstances 1-800-MOBILES Inc. shall be held liable for errors in calling plan airtime or services offered by telecommunication carriers.
Product Liability: The maximum product liability to1-800-MOBILES Inc. arising from any product sold on the 1800mobiles.com sites shall be the price of the product ordered. In no event shall 1-800-MOBILES Inc., its directors, officers, employees, agents be liable for damages related to product sold. Any legal action against 1-800-MOBILES Inc. shall be governed by the laws of the State of New York.
SALES TAX: *NY Residents are charged the standard 8.875% Sales Tax . Clients from all other states shop tax free !
$500 MINIMUM APPLIES TO ALL FOREIGN ORDERS: BY WIRE TRANSFER ONLY, NO CREDIT CARDS ! Banking coordinates available upon request .
SECURITY OVER THE INTERNET: All online transactions at 1-800-MOBILES are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form until decoded .
For all other enquiries :
Fax: (212) 651-4418
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