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Customer Care

Welcome to 1-800-MOBILES ! Browse the largest selection of wireless and mobile gear available at up to 80% off retail prices. Review and select the cellular service plan that fits you best . A pre-activated phone can be shipped to you overnight in over 30,000 ZIP codes !

For any customer service related questions please e-mail us at customerservice @1800mobiles.com

Why travel around town, deal with unskilled clerks and wait forever to pay inflated prices ? Why stress ? Above all, we want to make your life easier by allowing you to find your product through a user-friendly online catalog and order from the comfort of your own screen !

Online Store: www.1800mobiles.com

U.S. SHIPPING RATES:

SHIPPING RATES AND TIME TO DESTINATION
SHIPPING METHOD TOTAL LEAD TIME PRICE
UPS Mail Innovations 5-7 BUSINESS DAYS $4.95
FREE on all orders over $30.
UPS GROUND 5 BUSINESS DAYS $9.95
UPS 3-DAYS SELECT 3 BUSINESS DAYS $14.95
UPS 2-DAYS AIR 2 BUSINESS DAYS $19.95
UPS NEXT DAY AIR NEXT BUSINESS DAY $29.95


UPS Mail Innovations not available on all areas. All orders placed during the weekend are for Monday release. All orders placed after 3.30 PM Eastern Time are considered for shipping the next business day. 1800mobiles.com does not ship during Federal Holidays.

  • HAWAII, CANADA AND PUERTO RICO SHIPMENTS: 1800Mobiles.com now ships also to Canada and Puerto Rico. Products currently sold to Canadian and P.R. customers: Cellular Accessories. We ship in 3-5 business days. (Canadian duties and VAT not included). Shipping Fee: $34.95.



    RETURN POLICY ON CELLULAR ACCESSORIES: We give you a 15-day, Money-Back, Satisfaction Guarantee! If you are dissatisfied with any uninstalled cell phone accessory, for any reason within the first 15 days from invoice, complete the Return Request Form. below:

    Return Request Form

    Please note that by filling out the RMA Request form, you agree to the information below. Refused or address incomplete shipments will be charged twice the normal shipping fee. RETURN Merchandise Authorization (RMA) requests are normally processed within two (2) business days, Monday through Friday. At that time, you will be e-mailed a response with the RMA number & instructions on how to ship the cell phone accessory back. 15 Day Satisfaction Refunds allow you to return complete, uninstalled, undamaged hardware, with Prepaid shipping by the customer, for a full merchandise refund under the following conditions:

  • Merchandise must be sent back in its original packaging and received in the same condition as when sold to you, including all parts and pieces.
  • Software cannot be opened or tampered with. Car kits and repeaters cannot be returned once installed. Memory cards are not returnable unless defective.
  • Merchandise must be repackaged properly so that it is not damaged during shipping.
  • The package MUST have our Return Authorization Number on the return label!
  • Packages returned without the Return Authorization Number on it will not be processed, and may be refused or returned!
  • To obtain a Return Authorization Number please complete the appropriate Return Request Form above based on where you completed your purchase.
  • On 15 Day Satisfaction Refund requests and Warranty replacements, Customer is responsible for shipping charges to us.
  • On orders where Free shipping was invoiced, the published shipping fee is deducted from the 15 Day Satisfaction refund.
  • Coupons are not refundable. They will be deducted from your refund.
  • Warranty & Replacement items are shipped prepaid by us to you.
  • We invoice your credit card for the replacement item(s) upon shipment, & process refunds to your credit card only upon return receipt of the items meeting the above requirements.
  • Uninstalled Items sent in for replacement under warranty will be repaired or replaced at the discretion of our returns department. Replacements will only be of the same item. If the exact same item is not available, we may substitute a similar item with the same functionality at no extra charge. .

    RETURN POLICY ON WORLD / UNLOCKED PHONES: World Unlocked and Replacement Phones Returns Information

    CUSTOMER SERVICE PHONE NUMBERS FOR CELLULAR PHONES WITH ACTIVATION:

  • For Order Status for Cell Phones with 9 Digits Order Confirmation #, Please Call: 888-378-6507

  • For Order Status for Cell Phones with 7 Digits Order Confirmation #, Please Call: 866-825-7294






    Click on the link below to communicate with the proper department at 1-800-MOBILES:

    Customer Service

    Employee - Corporate Discount Program

    All Business Development

    Promotion Cut Off Dates: We recommend you to place orders for activation well before the end of carrier promotions, to secure proper airtime plans, rebates etc. In order to benefit from promotions, you must enter the order by 3:00 PM of the final date indicated by the carrier. 1-800-MOBILES is not responsible for activation delays caused by the credit approval process.

    Discount Coupon Codes: coupon codes do not apply to new cell phone activations, world phones or replacement phones.

    Website Errors: 1-800-MOBILES Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price and /or incorrect information, including product availability. Under no circumstances 1-800-MOBILES Inc. shall be held liable for errors in calling plan airtime or services offered by telecommunication carriers.

    Product Liability: The maximum product liability to1-800-MOBILES Inc. arising from any product sold on the 1800mobiles.com sites shall be the price of the product ordered. In no event shall 1-800-MOBILES Inc., its directors, officers, employees, agents be liable for damages related to product sold. Any legal action against 1-800-MOBILES Inc. shall be governed by the laws of the State of New York.

    SALES TAX: *NY and CA Residents are charged the standard 8.875% and 7.75% Sales Tax . Clients from all other states shop tax free !

    $500 MINIMUM APPLIES TO ALL FOREIGN ORDERS: BY WIRE TRANSFER ONLY, NO CREDIT CARDS ! Banking coordinates available upon request .

    SECURITY OVER THE INTERNET: All online transactions at 1-800-MOBILES are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form until decoded .